“Our PayPal dispute rate used to stay alarmingly high. We heard that exceeding the threshold could lead to account freezes, and that period was incredibly stressful. Since working with Paysure, we finally feel confident using PayPal for collections again.”
—Mr. Wen, General Manager of Shenzhen QS Toys Co., Ltd.
Shenzhen QS Toys Co., Ltd. is an export-focused manufacturer specializing in electronic toys, serving key markets including the United States and Brazil. The company operates primarily through a Shopify-powered independent website, with PayPal accounting for nearly 90% of its total payment volume.
In the second half of 2022, QS Toys’ PayPal dispute rate surged to 2.8%, placing the account at imminent risk of fund freezes and operational disruption. Recognizing the urgency of the situation, QS Toys partnered with Paysure to seek a professional and systematic dispute management solution.
After a comprehensive review, the Paysure team identified the core issue: over 80% of disputes stemmed from product quality claims—one of the most challenging categories for merchants, with historically low win rates. A deeper analysis of past cases revealed a critical weakness: in most disputes, the merchant had not required buyers to return the products.
Based on this insight, Paysure designed a tailored dispute response strategy for QS Toys, making “mandatory product return” a central argument in subsequent dispute submissions. With professional handling and structured evidence preparation, results quickly followed. Approximately 60% of disputes were successfully resolved in the merchant’s favor, and the overall dispute rate dropped significantly from 2.8% to 1.5%. This not only helped QS Toys avoid account restrictions but also enabled the recovery of substantial funds.
Beyond dispute resolution, Paysure worked closely with QS Toys to address the root causes of recurring quality disputes. The team recommended optimizing product presentation through detailed videos, multi-angle images, and authentic customer reviews to reduce expectation gaps at the pre-purchase stage. As a result, QS Toys’ dispute rate has remained consistently low, earning strong trust and recognition from the merchant.
When PayPal disputes threaten your cross-border business, Paysure stands ready. With a professional team and proven strategies, we help merchants manage chargeback risks with confidence—so they can focus on growing globally.