Shenzhen YX Decoration lost USD 36,000 after a buyer falsely claimed non-receipt and later escalated the dispute with fabricated evidence. Paysure identified fraudulent intent, uncovered decisive proof of delivery and product usage, and successfully defended the merchant through multiple chargeback rounds. The case ultimately resulted in full fund recovery and a merchant-side ruling.
Shenzhen QS Toys faced a critical PayPal dispute rate of 2.8%, putting its account at risk of fund freezes. By partnering with Paysure, the merchant implemented a tailored dispute strategy centered on mandatory product returns, achieving a 60% win rate and reducing disputes to 1.5%. The collaboration not only safeguarded the PayPal account but also delivered long-term dispute prevention improvements.
Beijing SY Information, a Beijing-based kids’ clothing export startup, faced a $76,000 chargeback in June 2022. A freight forwarder’s error caused shipment delays, prompting US buyer LK to claim “non-receipt of goods”. Paysure mediated with the bank and buyer, organized evidence, and secured a favorable ruling for SY to avoid losses.
Anhui AS Auto Parts, a top Amazon auto parts seller, stopped a serial chargeback fraudster by partnering with Paysure. The team verified the buyer’s identity, used VISA rules, won all 7 cases and recovered $21,000—ending the buyer’s exploitative behavior for good.
