"Recently, we encountered a buyer who repeatedly obtained our goods for free through chargebacks. However, after partnering with Paysure, this buyer never succeeded again. Having lost several cases, they never dared to come back."
— General Manager Li, Anhui AS Auto Parts Co., Ltd.
Anhui AS Auto Parts Co., Ltd. specializes in exporting auto parts for Volvo, Audi and other vehicle brands, and has ranked among the top 5 in its Amazon sub-category for two consecutive years. In the first half of 2023, AS suffered a spate of chargebacks on a certain platform: 7 out of 9 paid orders were disputed by the buyer, all filed after the merchant had shipped the goods, with the stated reason being “fraudulent card payment”. Faced with mounting financial losses and at a loss for solutions, the merchant reached out to the Paysure team.
Upon taking over the case, the Paysure team first focused on identifying the buyer’s identity. Using card numbers, IP addresses and other means, they confirmed that all chargebacks originated from the same buyer. Then, through in-depth investigation and evidence collection, and with the merchant’s authorization, the team retrieved the buyer’s transaction records over the past two years. They provided the issuing bank with proof of the buyer’s successful transactions with the merchant six months prior, and verified the buyer’s identity consistency through IP addresses, device IDs and other data. Finally, leveraging the latest VISA Compelling Evidence 3.0 rules, the team successfully contested all 7 chargebacks, helping the merchant recover $21,000. After the failed chargeback attempts, the buyer never filed another dispute against AS again.
Uncovering the truth, promoting fair liability determination by issuing banks, and safeguarding merchants’ interests — these are what the Paysure team does every single day! The Paysure team closely tracks the latest updates to card network and issuing bank rules, and possesses a “universal toolkit” for chargeback management. We never let slip any opportunity to win a case, helping you recover the money that rightfully belongs to you.